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Xerox Phaser 7760 004-347

October 31, 2017, 6:33 am
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Hi

 

I have just replaced imaging unit 4 on the printer, following all the correct instructions doing it the usual way using the tool to mount it properly, turned on the printer and all was fine until I started to print.

 

Suddenly, thin black plastic comes out of the paper hole where normally the printed document would come out, and is all torn and crumpled, maybe double the length of an A4 Sheet (same width), and eventually jams. I remove the jam, and discover that 004-347 which is Accumulator Belt home position failure error code is showing.

 

Could anyone please advise? I am utterly bewildered as to what has happened.

 

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Blotchy printing on WorkCenter 6605

October 31, 2017, 8:41 am
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I have a WorkCentre 6605DN. It works fine most of the time, but when I try to print pages with lots of solid black (1 colour, not 4), the print comes out with a mottled pattern - what I could only describe as a 'mackerel' pattern. The prints get gradually paler, until the printer pauses for a moment (to refill the ink?), then comes back with stronger black (but still not full coverage). The paler parts don't seem to be properly fused to the paper, and the print has quite a rough texture. I've cleaned everything I can think of to clean in the printer, and updated to the latest firmware, with no joy. I've tried three different black toner carts, and the Imaging Unit, Fuser and Transfer Belt Unit are all running at at least 80%.

 

Any idea why this is happening, and/or how to fix it?

 

I'm using a Mac, running OS 10.12.6

 

thanks

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Secure print jobs - page buffering issues?

October 31, 2017, 10:28 am
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So end user is in a win8 environment using WC7855 Postscript Driver.  Printing a 230 sheet PPT deck for presentation to sr mgmt.

They default to secure print, and release at the device.  When this job gets to the device and later on (about 30mins goes by), end user walks up to the machine to release the securre print mode.  WC7855 prints a few pages a minute, then pauses (like its processing), then prints a few more, then processes.

 

I had the end user print the same deck using the same PS driver to file, and then download to the WC7855 via Centreware.  Job prints in 5 mins (as expected).  I had user print directly (normal print) and after it leaves the windows computer spool, it takes 5 min

 

I've concluded that while the machine is unpacking the print job from the Secure print of the HD, it is having page buffering issues, and not able to run at rated speeds. 

 

Any fixes or suggestions

 

Peter

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Can not print to 5335 over wired network. Always says Offline.

November 1, 2017, 8:26 am
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Hello,

 

I have a 5335 machine conected to a wired network. On my PC's running win10 we cannot print to it, it always says Offline.

I have installed all the latest drivers and went thru all the settings numerous times.

 

Also on a different PC not win 10 we can print fine as long as the machine does not go to sleep. 60min Max. Then we have to physically wake the machine up.

 

Thanks for any help provided.

 

Chris

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Phaser 6700 vertical band left edge only cyan

November 2, 2017, 7:25 am
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i have a 6700 that is printing light along the vertical left side this only occurs with the cyan - changing the drum and the toner (twice) does nothing i have cleaned the lens serveral time - the band is not a solid linear band but more of a wavy or jagged edged band.   any ideas?

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Colour consistency and calibration issue with Phaser 7500DN

November 2, 2017, 12:06 pm
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I have a Phaser 7500DN and I'm running OS X 10.11.6 , trying to print from Photoshop, Illustrator and from PDFs.

 

I design and create graphic art prints to sell, which more often than not feature large areas of flat colours, but the colour isn't "flat" at all. There are large areas where the colour is paler and not consitent. This happens on thick card stock (on which I want to print my art) , and on general office paper.

 

I'm also having issues with the colours being way off how they appear on screen.

 

I have tried calibrating for paper, changing the colour correction, letting printer determine colours, letting the software detemine colours, adjusting the colour correction settings, etc.

 

The information on the "Troubleshooting Print Quality" pages directs me to the Kowledge base for support, but can't seem to access it. This is also where it directs me for information on Pantone matching, which was one of the reasons I purchased this printer. I am still none the wiser.

 

Having tried so many things, I fear I am in over my head and don't have enough knowledge to rectify the problems.

 

Am I being unrealistic to expect this printer to produce prints to a high enough quality to sell?

 

Any advice would be gratefully received. Thank you.

 

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Xerox WorkCentre 6605 DN USB standalone driver installations for Non-Admins

November 3, 2017, 2:53 am
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Hi there

I require to be able to install all of the required drivers, printing and scanning and whatever else needs installing using SCCM to so that non admin users on Windows 7 or Windows 10 PCs at remote locations can connect the Xerox WorkCentre 6605 DN to their PCs via USB standalone, (the printers can't be networked) and everything is installed for them

Thus,not having the printer attempt to install its own setup when it is connected via the usb, because everything is already set up correctly via the SCCM install

Is this possible?

Any help would be greatly appraciated

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Phaser 6000 stuck toner cartridge

November 4, 2017, 1:43 pm
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Hi, I have a Phaser 6000, manufactured in 2012, about 2400 pages printed. I'm trying to replace an empty colour cartridge, I did it a few times in the past with no problems, but the old empty cartridge won't come out. The black comes out, but the yellow, cyan and magenta won't. They come loose, but then they're stuck half-way out.
I've tried to turn the printer off, plugged in, unplugged...those yellow, cyan and magenta cartridges won't come out.
Printer works normally, although in B/W only, with no errors on display, except empty yellow cartridge - which is correct, but I can't do it !
Can anyone help me? Thanks in advance!

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Export / Migrate Xerox Saved Settings

November 6, 2017, 7:41 am
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Is it possible to Copy over or migrate printer settings from the Xerox Global Print Driver on a Windows Vista PC to a Windows 10 PC?

 

We print using several "Saved Settings" for different printing requirements and I'd prefer to not have to set them all up manually again if it can be helped.

 

Thanks in advance

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A problem with 3025 Workcentre

November 6, 2017, 9:47 am
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Dear Friends

 

3 days ago i buy a Workcentre 3025, very good printer and scanner, but i meet a problem, the printer is unable to print both side of A4 paper ? I have some documents, need to be printed both side of a paper but only option in options is to print left right, with low characters, is any way to print both side or i need to buy another printer ?

Thanks very much and other little issue, at every boot printer print a test page, is any way to stop the printer doing this ? to many papers on the bin !

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Cannot print on Linux from Xerox VersaLink B405 - Error 017-798

November 7, 2017, 3:15 am
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Hello, I've installed the latest Xerox print manager

Linux Intel Driver .DEB x86_645.20.606.3946

from the official driver site on linux Ubuntu 16.04

 

The printer VersaLink B405 is recognized and setup but I cannot print anything.

When I try to print from the workstation I keep getting the error Completed Error 017-798 and nothing leaves the printer.

When I try to print directly form the built-in web server logged in as administrator I get another error and nothing leaves the printer.

Pictures attached.

 

Any help greatly apprieciated since I cannot the printer to work.

Regards

Piotr

 

Error - Internet Services.pngSubmitt - Internet Services.pngErrorSubmit -Internet Services.png

 

 

 

 

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770 ink transfer and fusing

November 7, 2017, 8:13 am
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  1. Hi everyone, 
  2. machine : DCP 770
  3. weight: 300gsm - size : 13x19 
  4. tray : HCF - bypass 
  5. i replaced the fuser and the black drum, and I checked the IBT belt...
  6. help..!!!
  7. 5EACE242-3DD8-4F89-B0C1-8652DA3B1EFC.jpegADE515E3-E08C-4A2E-8960-4B462207DE7C.jpegi 
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Phaser 6180 MFP Printing Yellow Horizontal Thin Lines

November 7, 2017, 8:48 am
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Hello,

 

When I print a document in colour, yellow horizontal thin lines appear on the document (entire page) - see attached image.

 

I attempted to troubleshoot the issue by:

- Removing and putting back the yellow cartridge, a new cartridge installed last week.

- Verified that not paper or piece of paper was jammed in any area.

- Printed the colour drum test page.

- Verified the cleanliness of the printer.

 

And the problem remains.

 

- Is it possible that the problem originates from another piece of the printer?

- Does anyone have any solution that they have applied and which resolved the problem?

- If the problem is with the cartridge, how should I proceed to request a replacement from Xerox?

- Any suggestions?

 

Thank you!

 

Printer: 6180MFP

Yellow cartridge replacement: Last week

Issue: Horizontal yellow streaks/lines appear on printed work

Issue appeared: After replacement of yellow cartridge

Image attached.

Billet Phaser 6180 Forum 7 novembre 2017.jpg

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Submit a PDF with mixed orientation for duplex printing - prints come out simplex

November 8, 2017, 7:18 am
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Im testing a workflow for an end user.  Due to size of files when printing across the network, it may be best to submit job(PDF file) directly to a 7855 via Centreware.  The PDF has some pages in landscape, some in portrait.  When we request duplex, the 7855 doesnt duplex it.  Is this a known issue with mixed orientation PDFs?

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C70 Mac OS 10.4.7 Driver: Tips?

November 8, 2017, 12:37 pm
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Hello S.C.,

 

I'm running a Mac with OS 10.4.7 networked to a C70 w/Fiery.  Does anybody know of a older driver that might work with setup.  Fiery could be bypassed.  We prefer to print simple jobs straight from driver.

 

Thank you,

 

MM

LBC, PRM

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Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

November 9, 2017, 1:51 am
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I am experiencing massive issues after Windows 1709 update (Win 10 machine) using Xerox GPD PCL6 V3.9.520.6.0 or Xerox GPD PCL6 V4.0.548.8.0.

I am not using a print server, this relates to direct printing from Win10.

Steps:

-Set printing preferences (eg. duplex, 2-sided, etc)

-Open eg. Acrobat or Word

-Choose to print and check the preferences

-Preferences show none of what I have selected on the print properties

 

As far as I know these settings are stored in the registry (HKCU...DevMode...)

Can´t speak for Win 7 or 8.

Also tested with an HP driver, no issues so far.

 

Has anybody seen this before?

 

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duplex printing issue with phaser 6510

November 9, 2017, 1:59 pm
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So I just got a new phaser 6510/DN printer which supposed to have duplex page printing ability. I'm running windows 10 on my pc but thet wife is still running Vista. I have the V4 drivers loaded she has the V3 drives and the duplex option is greyed out. How do I enable it for Vista?? The V4 drivers aren't listed as an option when you select Vista on the support page for drivers etc.

 

Thanks Marc

 

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WorkCentre 3345 WPS PIn

November 9, 2017, 4:57 pm
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When I try to connect my new WorkCentre 3345 to Windows 10, Windows asks for a WPS pin number that should be on my machine or in the documentation.  I cannot find it.  Can someone help?

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Xerox Phaser 3610 duplex usb issue

November 9, 2017, 10:43 pm
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Good morning.

In our office we recently bought new printers Xerox Phaser 3610 DN.

If I connect it to PC via UTP, it will print on duplex no problem at all.

If I connect it to PC via USB 2.0, i can't switch in windows setting to 2-sided print. Box for choosing 1 or 2 sided print is grayed and can't be changed.

I tried to instal both PS and PCL6 drivers from Setup CD - same issue. Tried on several computers with same problem.

Thing is, we need to plug the printer to PC via USB port (we don't have in our office to much UTP ports).

 

Can You please give me some advice, how can I set 2-sided print via USB connection?

 

We use Win 7 Professional with SP 1.

 

Please, excuse my english, it's not my native language. I am from middle Europe

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Color stripes - WorkCentre 6505

November 10, 2017, 10:09 am
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My Workcentre 6505 all of a sudden began printing terribly. The toner is all fine. But prints are coming out with light stripes of yellow and magenta across the page. Does it need a fuser or imaging unit replaced? If not, what can I do to fix this?

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