Hi,
I'm trying to see completed jobs on a ColoQube 9301 under Printing preferences->Job Settings.
For some reason, for every job, I see "Job <number>" and owner "Remote user".. why I can't see file name and username anymore?
Is there any setting somewhere?
Thanks
When trying to print to 12x18 media, the printer only prints about 12x12 and does not print the remainder of the document. We have tried both trays and have checked software and printer settings to ensure 12x18 was selected. Please help.
I have 2 Phaser 4600 with the latest drive 5.37736.0N 2014.06.11 and firmware and I am able to select 2 sided print only on one of them.
They have exactly the same configuration.
What's wrong?
Hi,
I have a Workcentre 6605dn that makes a loud clicking/rattling noise when I print to it. Using the diagnostics I have found that the clicking occurs when the Paper Transport Motor is tested.
Is there anything else connected to the Paper Transport Motor that could cause the noise or is it the motor itself?
Thanks,
Ben
Hello! I have two Xerox WorkCentres that will not scan to email. They are a WC5735 and a WC7556. I am not sure what has happened but every time I attempt to scan a document to email using either of these machines, an error message is printed saying "SMTP Server Address Unavailable." We are a large school district with 7 or 8 buildings housing Xerox WorkCentres. These two machines are in the same building. The other buildings' copiers are emailing just fine so obviously something has happened in the aforementioned building to prevent these machines from emailing. Could anyone help me figure out what that might be??
Thanks!
~
I am getting a recurrant jam in the duplexer. The paper feeds and you see it in come out of the printer. It then goes back in to the duplexer and jams. I open it up and fine the paper doubled over as though something is blocking its path and the printer contiues to push it. It's like if you hold the paper stationary on a table with one hand and slide it towards that hand with the other. It bunches up. I have replaced the paper tray and the duplex unit. Any other suggestions? single sided prints wiht no jams ever. Thanks!!!
Every now and then, a person in the office will print a document that is an odd size - therefore the printer will not print the job.
Is there any way to "force" the job onto letter-sized paper while it is in the queue?
- without readding the job and selecting letter-size instead
We have a new laptop (3 months old) with Windows 8 that prints all documents (PDF, Word, excel, etc) on 11 x 17 although all settings are set to 8.5 x 11. Our other computers with Windows 7 print fine. This appears to be an issue with Windows 8. Your suggestions are most welcome, thank you.
I have a 550, Production Finisher and EX560 Fiery. I want to print an eight-page saddle-stitched booklet, page size 5.5x8.5 when folded and stitched. My source document is a four-page PDF, page size 11x8.5, set-up in printers spreads. How do I set-up the properties in the Fiery (and maybe also the PDF)? I can't figure it out.
Hello!
We currently have a WorkCentre 7535 that we need to set up to fax. The machine is nowhere close to any phone jacks, but is near a plethora of ethernet jacks. Is there a way we could configure the machine to fax using ethernet/ip??? If so, that would be amazing!
Thanks
Hi,
This is my first post so first of all "Hello!" and thanks for any help in advance. I am currently pulling my hair out with an issue one of my companies is having and it is costing us hundreds of pounds a day at the moment.
About 6 weeks ago we noticed that on some of the colour print outs we do that the black was dropping out. For example where it should have been say 90 percent black it was coming out at 50 percent black. The it would just change back again and be ok. We have a creo CX print server and a Xerox dc700.
We have logged various calls with Xerox and the engineers thought it was the RIP. The rip therefore was reinstalled including Operating system, upgrading all firmware and software on printers and Rip but still the issue persisted.
We started putting a black to white grey scale bar (so that it goes from black to grey to whitein 10% increments) on the top of one of the colour images and you can see when the printer works that the gradation drops steadily in 10% increments. Then randomly it just drops out and it goes from 100% black to 50% grey (rather than 90%) etc. And this happens with the same ripped print job (we are using a nigella Lawson image as we print calendars).
We have tried swapping cables, changing toner, fuser unit, settings on the print jobs. Their just seems no rhyme or reason and it just changes intermittently.Also should have said that if I photocopy the correct print out when the printer is printing things greyer than normal it works which kind of makes me think its the board on the printer that has the Scitex port or something as the creo has been reinstalled and the photocopier is working ok. but that's just my deduction and may be incorrect. it always sounded like a hardware issue to me but the engineers so far have disagreed.
I also have to say that the current Xerox support has been significantly lacking and I don't know how to escalate this issue as it has been going on too long. We are now going in to the printing season.
Our Xerox ref is 3371575
if anyone has any suggestions then please help!!!
Many thanks,
Paul
We have a Phaser 4510 and when printing two underscore characters it prints as a solid line. When printing the same document on the Pahser 4622 there is a small gap between the underscore which creates a problem with Optiocal Mark Recognition.
Thanks
Greetings,
We recently purchased the Xerox WorkStation 7845. I have changed the print default to 1-sided printing in the printer software (when I go to the IP) as well as the printer driver properties. However, the printer default at each workstation is coming up as 2-sided printing.
Any help is appreciated...
have a 3635mfp that intermittently puts a vertical line down the page only when using the document feeder, the flat bed does not do it. Have replaced the scanner glass and the LSU (scanner head). Still get the line intermittently. Any help?
When printing the solid fill pages under troubleshooting you can see the magenta and the yellow fade the last third of the page on the right hand side.
The yellow was worse earlier but I cleaned all four laser windows with the wand five times each and this seemed to help some.
I changed the fuser earlier but that didn't help. Also recalibrated for paper.
Any ideas? I'm thinking the cleaning has done what it's going to do. Another dozen wipes probably won't matter.
Thanks.
Hello everyone,
I searched through the forum, but couldn't find this exact issue (probably due the the driver being recently updated).
My organization is going from a Server 2008 to Server 2012 R2 VM that we use as a print server. The problem we are experiencing is that on the 2012 R2 server with the latest GPD (5377.6.0--either PCL6 or PS), the printer on the server is not correctly reporting the settings of the printer, namely, accounting.
On our server 2008, I found that when using GPD 5347.6.0 (either PCL6 or PS), the bidirectional communication correctly picked up that Accounting was turnined on (got the explanation from this post: Configuration settings (specifically Accounting) is grayed out on server with global driver)
Is there anything new or different with the latest GPD and with Server 2012 R2? We have the new server up and running as a non production VM, so I can test suggestions, but I don't have much time.
I can manually turn on Accounting via the printer properties on the 2012 R2 server, but this is time consuming and will require me to check every printer on the old server to see what printer has accounting turned on.
On both servers, bidirectional support is turned on. I did try the 5347.6.0 driver on the Server 2012 R2 VM and experience the same behavior, so think the problem is with Server 2012 R2, but I don't know if this is expected or not.
Thanks,
Geoff.
Even though Tabloid is chosen in the driver, it still shows legal size and prints a tabloid size image legal size on a tabloid sized sheet.
It seems I cant get the two areas of the driver to agree on the size.
We purchased a 8750 colorqube for presentations. I was told the printer would allow for us to print select pages and range of pages via the custom print selection. Printer will only print the page that I am viewing. Any advice?
I'm getting a lot of oil on prints from my DC1256GA. It started around the same time as I replaced the cleaning cartridge and fuser oil but I wouldn't have thought it would be related to those. The marks appear as a long streak in one area and a few smaller ones elsewear.
It's no longer under service contract so would like to try fixing it myself, any suggestions on how to troubleshoot this?
Has there been a solution to the following thread below. Our print drivers are constantly breaking and reverting to what looks like the genreic global driver.