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A3 HCF does not recognize

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Dear all,

We have an Altalink B8090 with HCF which is set to be A4 by default. However as our customer requires A3 paper size, we ordered an HCF kit( A3 SEF) however the machine still does not recognize the A3 size and has been dedicated to A4. So we do appreciate if you help us in this regard. Additionally I have attached some picture for your reference.

We had the same problem for Xerox WC5890 which we solved from the instruction the attached screen shot.

Many thanks,

Shervin

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