Hi there. We have a Phaser 7500 which has been running great, however, over the last few weeks it has started to take a long time to process certain files. If we send a file created in Adobe InDesign or Illustrator to the printer, it prints it pretty quickly, but for some reason, any files that have been sent from Microsoft Word, Excel or Outlook literally take at least 10 minutes to process before printing. Saving a Word or Outlook file to PDF doesn't solve the problem either, the printer knows there's Word, Outlook or Excel data in there somewhere!
As I say, this has only started happening in the last week or so, so I don't know if it's an Office update that's caused it or not.
We're printing from Macs using Office 365 and the printer's firmware is as below:-
System Version 1.3.8.P
Operating System(OS) 9.49
PostScript(PS) 5.22.1
Engine(Eng) 40.12.1
Networking(Net) 42.63.10.11.2013
Adobe PostScript 3016.101 (15)
PCL 5c Version 5.0
Firmware was updated AFTER the problem started.
Thanks for any help!