Hi,
I'm printer admin for a medium size company and we have about 40 Phaser 4622 machines(under service contract). For lighter duty we've started using Phaser 3260 printers here and there. These are not under service contract. We have a work order program that creates and send a data_window object from powerbuilder to a 4622. Without any preference changes(all settings default) the pages print out in landscape orientation, as they are designed. This is correct and the result we want. We just recently started a second production line that uses the same work order printout but on a far smaller scale, such that a 4622 would be rather silly not to mention too large. I put a networked Phaser 3260 and connected it the same as we would a 4622. the work order(which should be one sheet) prints out in portrait mode and on two sheets. I've changed the output to landscape in all conceivable locations in the printer properties, it still prints out in portrait. I tried the Global Xerox driver - same results.I even tried using the PCL6 driver for the Phaser 4622 and again, the same results. I've been able to pause printing where the jobs spool and inspect the properties - the orientation (as well as some other options) is greyed out and shows the landscape is selected.
There is nothing in the powerbuilder code that would allow us to specify an orientation. The printed object just is what it is.
Is there some "Smart rotation" setting that I need to disable or a different Print processor I should select? Any guidance is appreciated.