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Error 016-764 in scan to e-mail and 031-528 in network scan with SMB protocol.

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Error 016-764 in scan to e-mail and 031-528 in network scan with SMB protocol.

Hello,
We have configured scan to e-mail on a xerox docucentre sc2020 printer with all the network parameters: IP, Mask, Gateway, DNS, Email address, Password, Domain, SMTP mail server address, Port.At the end, we have an error 016-764, the client uses office365.

For network scan, we have error 031-528 when everything is set up correctly: the sharing parameters, the firewall, the shared folder with all read / write rights, the IP address or name ofhost without success

What could it be?


Cordially.

Judicael.


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