I apologize in advance for the lengthyness of this post:
We have a Xerox Color C60/C70 with a FreeFlow box on the back of the machine. We are publishing some PDF fliers prepared in InDesign which we then export to PostScript and make a PDF using Distiller. The PDF includes some screenshots (but this also applies to vector graphics) that do look allright when exported to PDF, but when printed, they are noticeably brighter. Subtle bright colors are printed as complete white.
The picture shows a part of a screenshot that’s in the material. The screenshot is a CMYK JPEG image imported into InDesign. Looks all right in the PDF, prints way too bright.
When we’re exporting the InDesign file into PS, the color management tab says Color Handling: Let PostScript Printer Determine. Preserve CMYK numbers is checked.
The Distiller is exporting to a standardized PDF using FOGRA 29 as the CMYK color scheme. The output PDF looks fine on the monitor, as I said.
Other things printed on the printer (Word files, webpages) seem fine-ish, however, this concerns practically all PDF documents we create.
We do have a company servicing the machine for us, but they seem to be unable to aid us resolving this. I’ve been trying to find out how to resolve this forever now, but it looks like it’s a dead end for me. I’d be really grateful for anyone’s advice how to get this sorted.