Based on what I've read, I appear to have a bad imaging unit in my 6500 printer. I have owned the unit for 4-5 years. Is it still possible for me to get support, and is this a warranty item? They appear to be as expensive as the printer itself. I bought two of them for my business years ago, but I don't have a customer number or order number any more so I am unable to register for mySupport.
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