Hi all
Xerox came out to service our printer and since then it has started printing to other trays when it runs out of tray 1 paper, which we do not want it to do. I have spoken to Xerox who say this is working as intended and there is no way to change it(!) but this is clearly not true, so I thought I'd try the community!
The set up is that we have 3 trays in use, white, cream and green. How we want it to work (and how it used to work) was that if we just clicked quick print it printed to tray 1 (and if tray 1 was empty it cried out until we fed it). When we wanted to print to cream/green we went into the print screen and changed the paper to cream/green and it then printed to that tray with no further input (and if that tray ran out if again cried).
What is happening now is if we click quick print it prints to tray 1, then when that runs out it moves to tray 2. We do not want this to happen.
I found a similar question where the solution was to log in and go to paper/tray management, then disable auto selection. However that means when people tell it to print to cream/green it says there isn't any (AND it still prints to tray 2 when 1 runs out...).
Can you suggest how to fix this please? Each tray knows the paper colour it has in it (white/cream/green) so it doesn't make sense to me that a quick print (which is to A4/white/plain) ends up coming out on A4/green/plain.
#Edit# Interesting, just did a test run to make sure each person is having the same issue (they are), but the tray it goes to after 1 runs dry is tray 3, it skips 2...