Hi
since a few days two of my users are having issues printing from their laptops. Laptops are Win10 x64 pro, printer is connected directly via TCP/IP port.
Other users, also Windows 10 x64, are not having any trouble printing to the device.
It seems some kind of driver or communication issue on printing level. On both devices we can see the status of the printer with the printer tooling software. When we send a print job to the printer it go's into the Windows printer queue and gets status, printing. Then after a minute we do get an error stating, Windows could not print and the print job goes into error state.
I tried several things already;
reinstall printer on device
remove all TCP/IP printing ports and recreate them manualy
install printer manualy
install printer with tooling from Xerox website
remove all printer drivers via 'Print server'
install printer with Xerox Smart Start (version 1.1.32.0.exe)
Printer installs fine, is available and online. We print a document and after a minute the job goes into error. We are at the end of our most common solutions. Please be so kind to help us out with this issue.
Thanks in advance
Rikke