This Xerox Phaser 6180DN printer easily handles 2-sided print jobs from Windows 7 machines, but our Windows 8 64-bit computer is unable to select the 2-sided printing feature from any of the Windows 8 Global, PCL or PS printer drivers. When the driver is installing, it identifies the printer found on the network as 6180DN but then installs the driver with title: Xerox Phaser 6180N PS.
In the Printer Preferences settings control panel, when I select the drop-down labeled "2-Sided Print", and then select the "Flip on Long Edge" option, it pops up an warning window that says "Duplex Unit : Not Available", and will not allow the setting.
I called Xerox technical support and was lead through a series of diagnostic steps and a reinstallation of the Win8 64-bit Global driver using the install from web option, but ended up with the same inability to print double-sided pages. She said that some users see improved functioning with that method, but many do not.
I don't think that she was able to submit a problem report to the Xerox software development staff, since our particular machine is out of warranty, so I am submitting my notice here.
Please issue a fully functional Windows 8 64-bit printer driver for the Phaser 6180DN that supports 2-sided printing.
Thank you.
