Work Center 6015N fails to work with new and old cartridge

Hello,

I have Work Center 6015N printer bought in Israel for about 2 years. I was using it with the toners that came with it. Then I have purchased one original black toner with the chip in Israel and replace the old black one, and it was working ok. Now I am in Spain and order original Xerox toners for 6015 form amazon.es and started with the cyan toner replacement. The printer gives 092-962 error : Reseat Cyan Cartridge. Nothing helps to avoid that. In case, I return the old cyan cartridge (that came with the printer) - I get 093-972 error: Insert Cyan Cartridge. Until now nothing helps to make the printer work again, not with the old toners and not with the new ones.

What should I do?

Thanks