I have two 8570 printers. I just purchased this second machine from a local printer solutions company. I am getting an error that says please remove the incorrect ink stick. I had a xerox maintenance agreement for five years and never called xerox. The first time I had a problem, it wasn't covered and my machine became a giant paper weight. Because the only solution Xerox could offer me was to buy a new machine. I cancelled my maintenance agreement and spent hundreds and hundreds of dollars on subpar inkjet printers. For two years Xerox called me and asked me to pay my maintenance fees and for two years I told them that my printer doesn't work and I haven't used it and had cancelled my maintenance agreement. Manager after manager called me to say they were sorry and to offer solutions and then to never be heard from again. Sick to my stomach with how I was treated by Xerox, I finally bought a new machine. Apparently I need a snippet of code to fix my machine, but I don't have a maintenance agreement. Mostly because I haven't been able to get anyone from Xerox to call me back from filing out contact forms and phone calls. Just make my machine work.
↧