Hi,
I have 2 of the 6250DP printers and for some reason they both have started to act strangely with the same problems.
I think it is the driver but can't seem to get to the point of what it is.
I have Win 10.
They are both working however every now and then this happens..
1. At start of printing get a whirring sound and then paper jam.
This is random and may be like for a while, then it is okay for a while. Once paper is cleared it usually works
2. At times we get a'Wrong Paper' in Tray 2. (meaning Letter not A4 etc) I onl;y use A4 never Letter
We have taken paper in/out of tray, taken tray out and inserted again, moved tabs in tray, changed paper.
Usually once we Cancel print and restart, this clears.
3. At times Black print is grey not black. Very light.
This may stay like this for a while but comes good but not sure why. Have tried on/off new toner, shake toner etc
Other colours are okay although every now and then they lose vibrancy or are a little off colour.
These are the stats for one of them. The other is much the same.
Total Sheets Printed: 14933
One-Sided Prints: 7539
Two-Sided Prints: 7394
Total Pages Printed: 21437
Black and White Pages: 2182
Color Pages: 18564
Imaging unit life remaining 85%
Fuser life remnaining 42%
Transfer Roller new
Toners average 70% full.
Operating system 5.4 PDL 4.11.0 Ram 256MB No Hard Drive Duplex Yes
Have tried Xerox Global Print Driver Dec 15 2016 5.469.9.0 and
6250DP PS VS 6.1.7234.0
Maybe these drivers demand Letter sized paper?
Win 10
Also is there a Diagnostic mode? I can get to each printer's Admin via the LAN but can't see anything there to help.
Any help appreciated. Before I get a techie in to pay him $200+ and still maybe not get results.