Hello team how are you?
My Xerox Workcentre 3655X is not printing out, after an user send two times, envelopes printing jobs from MS Word. Those jobs remained in Job status as held, then I click on each of them and select deleted each of them; the job queue is still showing those jobs as deleted status; I have attached the picture about that below; so the printer is not letting us print out anything else.
I will appreciate your comments and advise greatly about this matter
Below the equipment characteristics:
The machine is a Xerox Workcentre 3655X
System Software Version 072.060.034.16810
Active Alert
| 19-506-00 | Immediate Image Overwrite error. Administrator intervention is required to perform an On Demand Image Overwrite immediately. Print service can continue; other machine services are unaffected. |
