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Not printing whole page - ColorQube 9301

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Hello -

 

I have a problem where the entire area of the page is not printed all the time. It works sometimes, but doing things like printing a PDF out of Google Chrome doesn't work. I have another computer in the same office with the same OS and same version of Chrome, but printing the same PDF out of Chrome does print the entire page.

 

I found this setting in printer preferences where it shows the output paper size and the document size being the same, but the image shows it only filling a portion of the page (which reflects the end product I'm getting).

 

Inline image 1

 

On the computer that works the settings are the same, but the area cover on the page in the image looks correct.

 

snip_20161025122945.png

 

Any idea what is going on?

 

(These PCs are running the last release of Windows 10 and says the drivers are up-to-date for the ColorQube 9301.)

 

Thanks!

- J


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