We have a 7830 WorkCentre that is failing to print and displaying an error (on the PC) "A smart card service is required to print." This occurs in Word, Adobe, etc. and doesn't appear to be program specific. I re-installed the driver yesterday (They had PS but I switched to PCL-6), and everything began working fine until today when we are getting the same error. Accounting is not enabled on the device at all, nor does it even appear to be an option in the Advanced properties setting of the driver (nor would it have been enabled), so I'm at a loss for why we are getting this error.
Sometimes it will allow me to print a test page, and other times it will freeze up and then show this error. Any thoughts? Also, the printer icon will appear and disappear from the tray randomly. Could it be that the PC is intermittently losing contact with the printer, and when this happens, her print job is being directed to some other device which would produce this error?
Thanks