Recently we have installed several Workcentre 5945-5955 printers. Users are having a lot of trouble printing labels with these printers. They are loading the stock in the bypass tray, and confirming that they are labels. the documents appear to be set up correctly in Word to print on label stock. However the printer ignores the bypass tray and prints on regular paper from tray 3.
I have tried this on several of the printers all with the same result. I am pretty sure this is an error with the setup in the file itself. What is the best way to set up a word doc so that it will print on label stock?
thank you